Virgin Access behind me but not in front of me.

[KyleHatch]

Hi, not entirely sure on the best place to put this, but as similar topics were in this sections, i've opted for here.

Between my wife and I, we had been long-time Virgin Media customers, unfortunately when we moved into our latest property last year, it was not serviced by Virgin, and given the entire cul-de-sac wasn't it seemed unlikely it ever would be (it would be a lot of digging to get all the way round to us).

It's particularly annoying as Virgin does run on the street behind the garden, which is a main road. All the properties there can get Virgin with no issue. I have struggled with Sky (the house is in a dip, so the TV reception was poor), and their internet was pants. And currently on TalkTalk, but the service keeps dropping. Both my wife and I work from home and rely on a strong fast connection for our jobs.

Speaking to a friend recently they mentioned they'd previously had a property where they'd been off the virgin grid, but they'd been able to get a line installed through their garden to gain access. So I thought I'd see what the art of the possible was.

I see from previous threads this is usually a PM job, so I'm hoping someone can pick up my case. Thanks Kyle.

[nodrogd]

The difficulty you will have, especially if you are on VMs legacy cable network is that:

1) Street cabinets have a finite capacity that was accounted for years ago when the networks were built. The cabinets were only designed to serve the number of houses in the roads they were installed on.

2) The maximum distance a customer is from the cabinet is also a factor. The cabinet amplifier is only capable of driving the signal down around 100 - 150 metres of coax, depending on local factors.

Also when you consider there is a budget ceiling VM will not go over per connection, there is probably very little chance you will get connected to the older type networks.

[legacy1]

If you don't need inbound traffic you can go 5G if its in your area

[Roger_Gooner]

You have chosen the wrong house and it's a problem. VM is overbuilding its network with fibre, meaning no expansion. There are large areas being installed with fibre by VM's partner nexfibre and you may get an answer if you make an enquiry. You can also ask Openreach if it plans to upgrade its network in your area with fibre.