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Norette's avatar
Norette
Tuning in
9 months ago
Solved

New TCL tablet will not let me access virgin media

Hi there

I purchased a new TCL tablet on Sunday and everything was working fine. However yesterday morning it would not open my virgin media account. It asks for my email and password which I enter to sign in but then it doesn't load and just keeps saying logging in. I am still able to access my account on my old tablet but this tablet is on its last legs. We tried a factory reset on the new tablet but it still won't load my account just keeps saying logging in but nothing happens. Can anyone help please.

  • Matthew_ML's avatar
    Matthew_ML
    9 months ago

    Okay, this could also be the reason.

    Can you keep us updated on how you get on please? Cheers 

20 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    9 months ago

    Try a different web browser on the TCL tablet.
    E.g. Try with Chrome / Edge / Firefox - install from the APP store as needed.

    • Norette's avatar
      Norette
      Tuning in
      9 months ago

      I go in through Google but when I enter virgin media it says running on chrome.

  • Norette's avatar
    Norette
    Tuning in
    9 months ago

    The only way I can access my emails on my new tablet is through webmail but I can't login to view my account or bills on virgin media.

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team (Retired)
      9 months ago

      Hey Norette Thanks for reaching out to us on the Virgin Media forums. 👋🏼

      I'm sorry to hear about the issues you're having with accessing My Virgin Media with your TCL tablet. 😢
      Which web browser are you using to access the MyVM site? Have you tried to clear and cache and cookies and see if this assists?

      Or have you tried private browsing?

      Let us know and we can go on from there.

      Kind regards,
      Ilyas.

      • Norette's avatar
        Norette
        Tuning in
        9 months ago

        Hi Ilyas I go in via Google but when I click on Virgin media website it says running in chrome. I get to the sign in option enter all my details then it goes to logging in and nothing loads and I have a blank screen. On my old tablet I also go through Google but when I click on Virgin media website it says running in chrome and then I go to enter my logging details and am able to log in. I am in my mid 60s and not technically savvy and have to rely on my daughter to help with setting things up. She has set up the new tablet and it seems to be the virgin media  website only which I am having problems with on the new tablet. You mention clear cache and cookies but I wouldn't know how to do this for Virgin media. 

         

         

         

         

  • Client62's avatar
    Client62
    Alessandro Volta
    9 months ago

    A pop up blocker or ad-blocker on the tablet may be preventing the VM a/c from working.

  • Client62's avatar
    Client62
    Alessandro Volta
    9 months ago

    Speak to your daughter, get her eyes and hands on the tablet to address the problem.

    • Norette's avatar
      Norette
      Tuning in
      9 months ago

      Unfortunately my daughter is away on holiday until Wednesday so will see if Zach is able to assist.