Hub light Red but internet working

[Loopy1]

My hub light is solid red but internet still seems to be working, although sometimes unstable, particulary streaming.

I have read the forums. I have turned it off, reset it, checked all connections as per previous posts on the forum but the light remains red.

Any suggestions?

Thanks in advance

[Ashleigh_C]

Hi there @Loopy1 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with your Hub and thank you for trying the reboot per the advise on the forums. As the light is still showing as red I do think it would be best we get an engineer out to take a look for us. I will pop you a private message to arrange this. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Hello again

Thanks so much for your private message and confirming your address, I have now booked you a visit for your Hub and the red light – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment