7 tech visits-still no activation

[Gandryll]

What does it take to actually get working internet from Virgin? We have wasted 7 separate days waiting for techs who promise working internet but then do a runner leaving us hanging. All equipment has been installed (only took 5 visits), it just doesn't work. Tech support on chat or phone are useless or just outright lie, and then just book another tech visit so we can waste another day. We need to be able to talk to someone locally who knows what is going on. Close now to just giving up and cancelling.

[Gandryll]

Update----nothing. Hub 5x with solid green light. No-one will tell me what the problem is or if it ever going to be fixed.

[John_GS]

Hi @Gandryll 

Thanks for posting and welcome to the community.

Sorry to hear you're still not installed. Due to the account you have with us, you have a ring-fenced team to help.

Please call the team on 150 / 0345 454 1111 and they can assist further.

[Gandryll]

Been there, done that. No contact for 2 days now. How hard can it be?

[Gandryll]

Update-visit number 8 from technician. Tried a new router-nothing. Checked all wiring--good. Internet--not a chance. Install was fue 19th april--now 7th may and nothing. First bill due tomorrow--for some reason Virgin assumes that everything is working and OK. May just give up soon.

[Martin_N]

We do appreciate the frustration with this. We would recommend contacting the team via the advised number so they can investigate further.

^Martin