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orange light 1

Joining in

orange light for 3 days and stuck in UPDATE IN PROGRESS ,i did reset it like 3-4 times and nothing,no internet no wifi nothing 


Very Insightful Person
Very Insightful Person

Orange light is just a fading LED - check for known issues firsr and another reset as per below - if none are reported.


Check first for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/want them to be.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi @marsel 

Thanks for posting and welcome to the community.

Sorry to hear of any broadband issues. 

We've not been able to locate you from the Forum details provided. I hope everything is resolved but if not, were you able to follow jbrennand's advice? 

Keep us posted if you need further assistance.

Forum Team

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