orange light 1

[marsel]

orange light for 3 days and stuck in UPDATE IN PROGRESS ,i did reset it like 3-4 times and nothing,no internet no wifi nothing 

[jbrennand]

Orange light is just a fading LED - check for known issues firsr and another reset as per below - if none are reported.

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Check first for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

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Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/want them to be.

[John_GS]

Hi @marsel 

Thanks for posting and welcome to the community.

Sorry to hear of any broadband issues. 

We've not been able to locate you from the Forum details provided. I hope everything is resolved but if not, were you able to follow jbrennand's advice? 

Keep us posted if you need further assistance.