Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
1Gig connection and poor Wifi speeds
Hi, Recently upgraded my connection to 1Gig. I am still on Hub 4 as technical team is saying that Hub 4 is capable of handling 1 Gig speeds. When I test using the VM connect app, I am not getting above 600Mbps. This is keeping my phone within 10cms o...
Speak to a manager-complaint
Hello, can anyone tell me how I can speak to a manager to resolve a complaint.Virgin has disconnected us in error and we have no WiFi, TV or phone. Two of us work from home so this has been a nightmare.I have rang repeatedly this week and have been ...
Can anyone explain this please?
Virging decided to give me a hub 4 as I was on a hub 2.Delivered yesterday and what a palaver.It appeared that it would not go into modem mode. It states on the device it can take up to 5 ninutes, but that does not say 5 minutes to reboot or 5 minute...
Request for a Longer cable for TV and Broadband
When the broadband and phone services were installed by the engineer in November 2022 the engineer custom cut the Broadband cable and installed it then placed the router (Hub 3) on the other side of the room.But now I have recently received a TV360 B...
Connection dropping
After a lot of years with any problems, my connection started dropping at random times. A very helpful engineer came and checked every single thing and said was ok. After a couple of weeks, it has started again. The trouble is, often when it is being...
New wifi Pod fan noise and hot to the touch
Received a new wifi Pod a few weeks ago and have noticed it's making noises like an internal fan running...so much so, I have to turn it off when going to sleep due to it being in the bedroom (it's also warm/hot) to the touch) - is this normal?
Laptop says connected but no internet
When trying to connect grandsons Chromebook to my wifi, it says connected but no Internet. Tried all I can think off, still to no joy, any help would be much appreciated, as we are disabled so it is hard. We are using hub 3 and m350. Thanks in advanc...
Wifi Pod Switching
I have two wifi pods and one hubMy mobile does not easily switch from one to another. If I am in living room connected to Hub 3.0 and then moves to bedroom where I have wifi pod, I expect mobile to connect to wifi pod. But it stays connected with dow...
Xbox and firestick no ip on hub 5
Received my new hub 5 yesterday and setup was fine and all devices connected no problem at all. After less than 24hrs every other device in the house is connected apart from the Xbox series x and the firesticks.Xbox connects but with no IP or NAT the...
Resolved! WiFi pod
Hi need to get a pod but it won’t let me in the app says I need to upgrade which I do not I’m on the wifi max with my volt 1gig fibre package can so one help on here from virgin to sort this out for me please
