Wifi Pod just flashing blue

[Schu32]

I have a WiFI pod for a black spot in my spare room, After noticing that my internet connection was intermittent, I found my WiFi pod is just continuously flashing blue.  I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet,  however it’s still starts with green light then goes to to constant blue light flashing.  The Virgin connect app just says no pod detected. I have tried the WiFi troubleshooting and still nothing. Any advice ?

[Daniel_Et]

Hi @Schu32, thank you for your post.

We're sorry to hear about the problem you've been experiencing 😔

I can see you've spoken to the team since you posted. Have they managed to rectify this for you?

Regards,
Daniel

[Schu32]

Yes, They are sending me a replacement, hopefully I can get back online in my office. Thanks Daniel

[Beth_G]

Pleased to hear that Schu32

Let us know if you need any further assistance 😊

[Adduxi]

Just note the Pods do not go in the same room as the blackspot.  They should be placed roughly halfway between the Hub and the blackspot.