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Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...
Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...
Bills & Payment with the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...
Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...
On 21st February 2024 I was looking to renew my contract with Virgin Media and found a handy Contract Renewal Offer button in my customer account. I clicked on that and was offered £83/month renewal price. I then called Virgin Media to check if there...
Hi,So what it is, is I was a customer with Virgin Media before and my contract finished. I decided to rejoin Virgin Media but now, I am having an issue.Whenever I login to Virgin Media, it just brings up my old account and not my new account. I would...
As my contract has expired, I negotiated a new contract by chatting with a Virgin Media representative via the webchat functionality on the Virgin Media website. I received my pre-contract documents, agreed to the new contract in chat, and later on ...
So I signed up as a new customer in January on what I thought was a fixed price for 12 months. However, I am now told I am getting an ‘annual’ increase. The accompanying blurb states:If you currently have an offer or discount on your main services, t...
I have a similar issue to Zaxx.I moved out of my old home on the 15th of March and into my new home on the 28th. My Virgin Media is showing me my old account at my previous address. Could I have some assistance in getting the issue resolved?
Hi I have forgotten my virgin media password and have tried (many times)to reset it I have tried all the suggestions posted ie different browser clearing cookies etc.Help pleaseNick
Hello I have been with virgin mobile since 2022 and have never had an issue logging into my app. Since the o2 move I have not been able to log into my account to view my end date of my plan. My original contract has the wrong date on it and the o2 ap...
I’ve signed back up to VM broadband after years of phone line based “fibre”. First impressions with customer service have been pretty dire. I called twice as I can’t register to get into my account, nor reset the password. Both times I had people on ...
Hi all,I have seen folks have similar issues. When I try to log in to My Virgin Media account on the App it logs me in to an old account that was cancelled, and not my new account. I have both the old and new account numbers but cannot find a way to ...
I recently did a cross franchise move when I moved house.When I log into my virgin media it shows my old account details from the old account number/area. I called virgin and they advised to register using a different email address. I tried to do thi...
