Change account on email

[ZoeMarie2203]

Hi,

So what it is, is I was a customer with Virgin Media before and my contract finished. I decided to rejoin Virgin Media but now, I am having an issue.

Whenever I login to Virgin Media, it just brings up my old account and not my new account. I would prefer to use my new account with this email address if possible.

Although, I did even try registering with a new email address just to see what it does but it is not letting me. I have an o2 SIM card and it is not even letting me change that account over either as my old account also had an o2 SIM card with it.

Please can someone help?

I really need this resolving ASAP.

Thank you

[Ashleigh_C]

Hi there @ZoeMarie2203 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced an issue with your My Virgin Media account, I would be more than happy to take a look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[ZoeMarie2203]

Thank you, I have responded to your PM