As my contract has expired, I negotiated a new contract by chatting with a Virgin Media representative via the webchat functionality on the Virgin Media website. I received my pre-contract documents, agreed to the new contract in chat, and later on received my new contract via email.
However, at time of writing, my new contract is not showing on the My Virgin Media website - which still invites me to get in touch to renew my contract, and has no contract available to view.
When chatting with the Virgin Media representative they said it should all be live and displaying in my account within 24hrs. It has been longer than this, and as I say, no changes have yet appeared.
Currently paying the bills after receiving the sms link. No other why to see when, how much and what i am paying for.
Is there a reason why my new contract seems to not have been implemented? When can I expect these changes to occur? Are you able to check to ensure there are no issues with my account or new contract?
