Existing Netflix account

[thedavegray]

Hi, 

I have an existing Netflix account which I have let the subscription expire.  Part of my Virgin Media 

package includes Netflix but I am not sure how to use this in the TV app? 

Both Virgin Media and Netflix have the same email address registered but when I try to use this on my TV app then Netflix just asks me to re-subscribe. 

So basically, how do I link the "free" Netflix account I get with Virgin. 

Thanks 

* Possibly yhe wrong group but I could not see any groups that obviously matched. 

[thedavegray]

Hi, 

Ok all working now.  Here is a summary for anyone else reading in future. 

• Cannot re-use an old email that is registered with Netflix. 
• Initial registration has to be on the Virgin Media set top box, you cannot use an Amazon stick etc. 
• You only get the basic Netflix - looks like you can pay for an upgrade though. 

Thanks for all who helped me get this sorted 👍

[Paul_DN]

Hi thedavegray,

Thank you for reaching back out and for the above update and for sharing it with the community, really happy I was able to guide you in the right direction, if you do need any further help with anything else you know where we are.

Regards

Paul.