My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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  • 3 kudos

Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

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Cannot login to my account

Everytime I try to log in it says my email hasn’t been verified, I tried three days and keep clicking the button for another verification email to be sent but I had not receive any verification emails but I still can get another emails from Virgin Me...

kinz629 by Joining in
  • 434 Views
  • 5 replies
  • 0 kudos

Account number

I've not had any correspondence with my account number so am struggling to set up online. Can a letter be sent to my home address with details?

Ka87 by Joining in
  • 230 Views
  • 1 replies
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Resolved! Virgin Media

I’m still on virgin media mean while my and my brother got our sim at the same time and his has changed to O2 but my hasn’t and want to know why my hasn’t 

Help plz with setting up account.

I have just signed up to VM and I get emails to advise to setup up online account.I have tried multiple times and also spoke to customer services and they could not do it so have raised a ticket.It will not accept any password I try. I have also trie...

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Andybassa by On our wavelength
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  • 2 replies
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Resolved! Existing Netflix account

Hi, I have an existing Netflix account which I have let the subscription expire.  Part of my Virgin Media package includes Netflix but I am not sure how to use this in the TV app? Both Virgin Media and Netflix have the same email address registered b...

Unable to setup account online

I have just signed up to VM and I get emails to advise to setup up online account.I have tried multiple times and also spoke to customer services and they could not do it so have raised a ticket.It will not accept any password I try. I have also trie...

IMG_1506.png
Andybassa by On our wavelength
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  • 1 replies
  • 0 kudos

Resolved! Moving house and need to change account details

Hello, I'm moving to a new house on the 1st of July so requested to have my contract transferred to that address, however I can still only access my old contract details and would like to change to the new details as I will still be using the same em...

Resolved! I asked for extention

I asked for extention on payment been a customer with VM years. Never asked before.I was granted extention and have the what's app messages. I had a phone call from vm tonight telling me that I did not!  I offered to send the chat log from what's app...