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Unable to setup account online

Andybassa
On our wavelength

I have just signed up to VM and I get emails to advise to setup up online account.

I have tried multiple times and also spoke to customer services and they could not do it so have raised a ticket.

It will not accept any password I try. I have also tried a different email address but keep getting the same issue. Please can anyone help?

screenshot attached.

IMG_1506.png

1 REPLY 1

Sabrina_B
Forum Team
Forum Team

Hi @Andybassa.

Thanks for reaching out to us. Apologies you are having issues in creating an online account. We would need to being you in for a private message so that we can look into this for you. Please lookout for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon. 

Thanks.

Sabrina