Can't reset virgin media password error API03

[azulpapaya]

Hi I have tried all I found in the forum to reset my virgin media password and does not work, error API03

[Paulina_Z]

Hi @azulpapaya,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues amending your password! 

Can you tell us if this issue is for accessing your online account, or for your Virgin Media emails? Have you taken a look at our Login Problems page to see if this can help? 

Let us know so that we can assist further. 😊

Thanks! 

[azulpapaya]

I can't access to my online account

[Paulina_Z]

Hi @azulpapaya,

Thanks for confirming! Have you previously registered for your online account?

If not, you can register for your online account through our website and this will help you gain access. 😊

If you've previously has access to your online account but don't have access to it now, please let me know and I'll be able to help further.

Thanks! 

[azulpapaya]

yes I have previously access

[Paulina_Z]

Hi @azulpapaya,

No problem at all! I'll be more than happy to look into this further for you.

I'll send you a Private Message to confirm a few details, so please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon.
Thank you!