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DEF01 error when registering account

Joining in


So I've been having problems for weeks setting up the my virgin media account. I've finally got through the verify email address and resetting the password malarky and now I'm getting DEF01 error for Complete my profile. Done it on 4 different browsers, done it on laptop, phone and iPad, cleared all cookies, history EVERYTHING. Since swapping to virgin have had nothing but issues I just want to be able to log into the account. Can someone please sort this out?


Forum Team
Forum Team

Hi anneroy44, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you've been having issues with trying to set up My VM and are now having issues completing the security profile. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊


Forum Team

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