My virgin media login

[DANEWBANK]

Hi I need help logging in to my virgin media account please. I have a new account but it’s using the same email as my old account was. When I go to login my password doesn’t work and when I try reset it, it simply won’t let me. I can’t register again as it says the my email is already registered. So I think I have to accounts active with same email which is glitching it. Thanks 

[Molly_T]

Hi Danewbank 👋 welcome to the community! Thanks for posting!

Sorry to hear about these issues with your My VM login. 

It sounds like your account may be linked with a former account, but we would need to confirm a few details via PM to check this for you and offer further support. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞