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VM won't stop taking my money

listyles2
Joining in

6 months ago I renewed my contract with vm and they put me virgin mobile too, nothing wrong till then, what happened? My sim never arrived, I went face to face in tallaght and talked with a guy from a shop and he said the account number i have doesn t exist, so they probably made a misstake and i won t be charged, till then for like 3 weeks i wasn t charged, after they started sucking from my account 20 euro every month on SOMETHING I DON T HAVE and i didn t notice, In december they even charged twice, once on 5 december and once on 15 december, so 40 euro in a month for nothing, I called them they said they can t give me a refund because they don t know if i used the sim or not, I talked with another agency and they said as an agent you can check if an sim is used or not, after i cancelled i received ANOTHER BILL, I went to the bank and they blocked virgin media so they won t take money from my account anymore, but at the bank they told me to call virgin media for a refund, and virgin media won t do anything, i lost 140 euro on air!!! WE ARE NOT RICH, STOP STILLING FROM PEOPLE!! Not fair

3 REPLIES 3

Robert_P
Forum Team
Forum Team

Hello listyles2

 

We're sorry to hear of the mobile issues and payments taken, although we appreciate you taking the time to raise this via the community we're unable to assist as it appears the account may originate from the Republic Of Ireland.

 

We don't have access to these accounts but you can tweet @VirginMediaIE or use any of the contact methods here where a member of the team will be happy to assist.

 

Rob

Nobody answers, on the chat supports it says there are ni available agents at the moment at any time of the day

Hi @listyles2, thank you for your response. We're sorry to hear this is what you've experienced.

We can only advise that you explore all the contact methods and send a message, via X, to @VirginMediaIE.

Regards,
Daniel