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VM incompetence re bills and emailing them to correct address

RW45
Tuning in

3 months since taking over my late husband's account and VM STILL incapable of sending e-bills to to correct address.  Not only that, but (a) they owe me a wedge of money which they claim can only be credited at a small amount per month for the next 13 months because "it's system-generated" and they have "no control over the system"; and (b) they can't explain the cost breakdown.

What a load of garbage!  I am now looking at other providers.  Any recommendations?

1 ACCEPTED SOLUTION

Accepted Solutions

Cardiffman282
Knows their stuff

I'm sorry to hear about your loss. 

Recommendations: https://www.ispreview.co.uk/index.php/the-best-uk-broadband-isps-ispreview-editors-pick/2

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

See where this Helpful Answer was posted

2 REPLIES 2

Cardiffman282
Knows their stuff

I'm sorry to hear about your loss. 

Recommendations: https://www.ispreview.co.uk/index.php/the-best-uk-broadband-isps-ispreview-editors-pick/2

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Steven_L
Forum Team
Forum Team

Hey RW45,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of your loss.

I apologise for all of the issues that you're having with your account at the moment. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L