Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
There is a default that flags on my credit report.I have an offer accepted for a house and this default stops me from getting a mortgage. I called your customer service team and provided all the details above. After investigating they said that that ...
For the 2nd month in a row I haven’t had my monthly credit applied to my account. I phone up last month and spent over an hour trying to get thru for them to say yes we will fix this , don’t worry. You can imagine how I feel after opening this months...
Hi, I moved my mobile number back in May due to issues with Wifi-calling.I assumed that would close my mobile account also.But I have just received a personalised text saying "...thank you for calling Virgin Media, you spoke to <name was supplied> .....
I changed my package on 11th July from Oomf to Volt, and the Oomf package officially ended on 25th July. As part of the Volt package, I was forced to have a new o2 contract. I got charged a lot for terminating the tv and phone services (even though t...
What do I need to do to request historic itemised bills please from Sep 2019-2020? Thanks
Hello, I’m trying to log into my credit agreement but I am unable to recall the security key. many thanks
Hi. I have also lost my credit agreement security key for my mobile phone so cannot access it. Would you help me too please? Kind regards
I originally had a VM account with 3 VM mobiles in the home. I also had an o2 account with my wifes's mobile.My 3 VM mobiles got switched to 02 and updated to a 10GB data allowance. My wife's phone (already with O2) also got an update to 10GB.Today t...
Hi,I have lost my email containing my credit agreement number and security key, and am unable to log into my freestyle account to manage my contract.Thanks
A few years ago when renegotiating our package (landline, TV, broadband) we were sold a new one that included a mobile phone sim for Virgin Mobile which we didn't want and never used. That package expired early in 2023 and when I negotiated a new one...
