Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
I need help viewing my credit agreement but cannot find my security key as I no longer have the old emails. Any advice on how to find it?Thanks.
I need a pin too - can’t access vom abroad
virgin media agreement, I don't remember the security keyand I can't find the email.help me please
I don’t have my credit agreement for the above or security key. I want to check when my phone is paid.
I had a contract with yourselves in 2020 and I cancelled the contract, it says I have 4 missed payments and it is affecting my ClearScore I was wondering whether you could help
I am from the UK and I currently still have a UK SIM card in my phone, but I am living in Germany. Yesterday I received a text telling me that I had exceeded my credit limit, and that I can either visit virginmobile.co.uk/youraccount, call 789 from t...
I’ve been a home and mobile customer for years, but recently had to cancel my home internet/phone/tv because of a change of address - I’ve kept my three mobile numbers, though. The home service officially came to an end on 26/03/23. Today (31/03/23),...
I'm trying to buy a new VM sim for £5.95 per month online so that I can move from Sky. I can't complete the purchase as it gets to a screen where it detects that I once was a VM customer (years ago) and wants me to log in. I don't know what the passw...
Hi, I've just noticed that my air time package has had a price increase, has anyone else had this without being notified in advance?
Hi I’m trying to order a phone and iPad bundle but can not complete the order as don’t remember any details of my mobile account I had years ago so then the price goes up try resetting but asked for virgin number and tried registering a new email and...
