Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 102 replies
  • 1 kudos

security key

I need help viewing my credit agreement but cannot find my security key as I no longer have the old emails. Any advice on how to find it?Thanks. 


I had a contract with yourselves in 2020 and I cancelled the contract, it says I have 4 missed payments and it is affecting my ClearScore I was wondering whether you could help 


Hi I’m trying to order a phone and iPad bundle but can not complete the order as don’t remember any details of my mobile account I had years ago so then the price goes up try resetting but asked for virgin number and tried registering a new email and...