In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Like many others I cannot find my security key to view credit agreementCan I have some help please.Thanks
I have 2 agreements going and I need to find out how much I have left to pay.D/D ref credit agreementsBut I need both security keys to see how much left is to pay
Hi, I'm struggling to access the credit agreement for my virgin media handset as I cannot locate the security key to do so. It's not in my e-mails, would someone be able to help me please.Thanks
Hi there,I'm trying to access my Virgin Mobile credit agreement to check how much is left to pay. I have the agreement number but can't find my security key. The link to reset/locate on the website is not working.Could you please help?
My mobile contract has been moved to o2 but the phone part of the contract is still with Virgin but can’t find my credit agreement or security key. Trying to find out how long is left and what is still left to pay. Can anyone help please?
Hi I am having the same issue I have got my credit agreement number but can't find my security key and please could u send me the correct link as well thanks
Hello, I am having the same problem I have lost all my details agreement number for both my contacts and both pin numbers. The link to re-request and reset is not working on your website. I am now on 02 but my contract for my handsets are still with ...
Following the merge with O2 I can’t see that I ever received an email with details how to link my accounts and now my previous virgin media email and password does not work to log into my account.In order to create a Virgin Media O2 ID it’s asking fo...
6 months ago I renewed my contract with vm and they put me virgin mobile too, nothing wrong till then, what happened? My sim never arrived, I went face to face in tallaght and talked with a guy from a shop and he said the account number i have doesn ...
I purchased a mobile phone and Nintendo Switch from you in 2020. I require proof of purchase for the Nintendo Switch in order for them to repair it under warranty. I am no longer with you for my network provider and cannot log into my account. Please...
