Managing Your Account - Cable - Page 652

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Monthly package charge

I understand the monthly increase on my package ( was aware of this for some time). However there is in additional charge for 3.58. This is described as a package change as per request. Have no idea what this is for as I did not request any change. ...

TV Box

How do I upgrade my physical TV Box?

Resolved! Need help & customer service staff are not listening

Last Thurs (6th April) a virgin engineer arrived at my house when I wasn't there and attempted to upgrade my cables outside. He left without completing the job or telling me he had left me without any services - I have had no WIFI or Television since...

Ordered Upgrade not showing

Hi, so basically I am currently on the M500 broadband. And I upgraded my package via my account to the Gig1 fibre. I was sent the emails to confirm the order along with a separate email with the contracts. But when I check my account there are no ord...

Why do virgin make it difficult to change suppliers

I have been on phone for 1.22 hour and counting trying to explain that I have changed suppliers cos virgin too expensive

Missing cover on pavement

HiWhere do I report a missing or damage cover on a pavement.

Rediculous

how do i leave Virgin , cannot afford cost of broadband

Resolved! Worst customer service received - ever!

Hello all and forgive me as this is my first post on here but I just need to vent about this absolute nightmare of a company!I have recently left Virgins full fibre broadband service due to the price rises and despite many issues finally getting that...

Can i change my cancellation date?

I have my current cancellation date set for the 16th March but would like it to be change to the 23rd March. Is it possible for me to have it changed or do i have to stick to my current date?Thank you in advance S

Resolved! Order not delivered

Hello,I ordered a Broadband & Stream package on 15.11.2022. I was sent an Order Summary email along with an Order Documents email & it was stated that my order will be delivered 18.11.2022.I've not received my order, nor any further information as to...

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