Monthly package charge

[FLETCH60]

I understand the monthly increase on my package ( was aware of this for some time). However there is in additional charge for  3.58. This is described as a package change as per request. Have no idea what this is for as I did not request any change.  Grateful for any advice or insight. Much obliged 

[Kath_F]

Hi FLETCH60,

Thanks for taking the time to post about your issues in the Community. ⭐

We're sorry to hear there is an unexpected charge on your bill. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi FLETCH60, 

Thanks for your patience and for sticking with me via private message.

I'm glad I was able to explain things and get the billing corrected for you. 

If you have any further issues, don't hesitate to come back to us in the Community. 

Many thanks,