Re: How to report damage to street equipment
Already reported but ignored! More flooding this weekend at my house caused by the channel you have dug for cables, PLEASE COME AND FIX THIS ISSUE!! 13 Earlsway, FY30BT.
Forum Posts
Mispelt Surname
I have come to cancel as I am moving to an area where virgin services aren't available.They have asked for proof of new address and I have realised that my name has been mis spelt since I had the account. All written communication has come with the c...
Haven't received welcome email
Ordered broadband on Wednesday to be installed next month received the conformation email, I however did not receive the welcome email.
Pre contract msg
Hi I have received a msg abour a pre contract and clicked the link which says my order has been verified...but I haven't ordered anything? Can you help please?
Virginmedia in breach of their contract
I am sick of virginmedia and their lies Earlier this year i spoke to someone via online chat about the cost of my package,i was paying £76 a month and then it suddenly jumped to £98 a month which i said was to expensive in the current climate.After 2...
Sorry, there was a problem registering that password. Please choose a different one.
I am another unhappy customer who cannot register account but the services were up and running since 26/05/2023.I can see there had been so many griefs from customers for registering on that portal and I had contacted your customer service several ti...
Moving Home
I brought my kit with me but I have three issues:1. All correspondence is still being addressed to my late Mother-in-law, which is getting a bit distressing especially for my wife. 2. I can’t login to my new account on MyVirginMedia. It keeps logging...
Moving in outside VM area
BonjourJe vais emménager et VM ne peut pas me suivre.Comment j'ai annulé mon forfait ? J'ai un abonnement qui n'est pas terminé, devrai-je payer ?Sachant que ce n'est pas ma faute si VM ne peut pas me suivre.Merci pour votre aide.Safyha
Resolved! Sales people keep calling
I have put this here as I can not find a more specific board. I have been a VM customer for 24+ years I keep getting people from the sales team ringing about changing my package. When I ask for something they want me to switch to volt and everything ...
No automatic loss of service refund, how to escalate complaint
Had a week of no internet in March, was told at the time the credit would be on the next full month's bill, which has never happened.Complaint raised again on 10 July (previous one appeared to disappear into an unverifiable black hole), was told on W...
