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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 19537 Views
  • 27 replies
  • 7 kudos

Called to cancel but "our systems are down"

I got my price rise letter this morning so I've called to cancel all services. I was on the phone for half an hour, explained that I can't afford the price rise or accept the new T&Cs (which mean ongoing inflation-busting annual rises). I was put on ...

Nialli by • Superfast
  • 310 Views
  • 1 replies
  • 1 kudos

Price increase

Hi, my tv package is increasing from April. I have been with V.M 25yrs is there no discount for existing customers loyalty if they cannot afford the increase. Or is it a case of leaving V.M or downgrading package?

Dlaw by • Joining in
  • 266 Views
  • 1 replies
  • 0 kudos

Resolved! Price increase

Had my price increase last week going up by £21.50 a month so i decided to leave and tried contacting someone what a shambles I could not get through at all and after getting through to some one on 150 this nice lady came on and sorted me a deal for ...

ROBCALLY by • On our wavelength
  • 773 Views
  • 7 replies
  • 0 kudos

Trying to sort my account / Cancel.

HiI'm on the volt bundle at £85 a month for 18 months, and I have received a letter stating my bill from 1st may will go from £85 to a crazy £157.50 a month, and then the o2 sim charge on top of £25+This is insane.    I called retentions to discuss t...

Price increase

I have a discount on my current virgin media account and expires  2024.Would anyone know if I will receive upcoming price increase  as  my contract is till  2024.Regards Bob

Can’t sign in

Can’t sign in using email virgin use to contact me, can’t request new password get an error, request to check email and when I enter account number etc, it gives an error….need help please

Resolved! Activation fee

I negotiated a new package, removing Talk anytime to weekend chatter. It was suggested to me as my TiVo Box and its predecessor was old it needed to be replaced by V360 box and a mini one. A package price of £68 was agreed.When I downloaded my new co...

mtennant by • Dialled in
  • 334 Views
  • 3 replies
  • 0 kudos
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