Forum Discussion

Kelman82's avatar
Kelman82
Just joined
23 days ago

Address not serviceable

We are a long term customer and have just moved to our new home. The postcode checker says our address can not be serviced. I have spoke to Customer Service and they have said the same. All the other properties in the street are serviceable. How can I convince Virgin to run the cable to my house? I have searched other broadband providers and they also say our hone isn't serviceable. My partner is disabled and is pretty much isolated at home and this is really her only contact with the outside world. 

4 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    22 days ago

    Hi Kelman82,

    Thank you for your post and welcome to the community. 

    We're sorry to hear the new address isn't serviceable. 

    Have you spoken with the Movers team regarding this?

    ^Martin

  • Ozzy321's avatar
    Ozzy321
    Just joined
    7 hours ago

    I have a similar issue, My address is not showing but I have a VM brown box on the side of my property and my next door neighbour connected house has VM broadband, including the whole street address shows besides mine. 

    I am looking to see if it’s possible to get virgin media broadband in my house can this be looked into soon thanks.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      5 hours ago

      Hi Ozzy321 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

      We're sorry to hear about the issue you're having 😔

      In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      Regards,
      Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      3 hours ago

      Hi Ozzy321, thank you for speaking to us via private message.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel