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redrob2's avatar
redrob2
Tuning in
23 days ago
Solved

How do I know what service is available at a given address?

I am buying a house, hoping t complete in a few weeks. How can I tell what services are connected at that address? (without having to jump through customer service/robot chat hoop).

I search the new postcode, pick the house number and the Virgin media website says Virgin is a available at that address.



Is there any way to know/test that there is an active connection?
If they say virgin is available there could it just mean it's stream only? (or do they only say that if it is a proper cabled property)
Could it being "available" reply on there being a line for broad band connection from another supplier or do they only offer streaming over their fibre system?

6 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    23 days ago

    You get a maximum broadband download speed of 1Gbps or 2Gbps in the latest fibre areas. In 1Gbps areas you'll get (probably) a hub 5, in 2Gbps areas a hub 5X. Cable broadband has been very reliable in my 24 years of experience which VM provides over its own network and is not shared with anyone else. For new customers only the Stream box is provided for TV, and you can have up to six boxes. Note that the Stream box does not record and it works best when connected to the broadband hub with an Ethernet cable.

    Once you sign up and agree a start date there will be a 2-stage installation process. The first is to bring, depending on the area your house is in, either a coaxial or fibre cable to the external wall of the house through a duct which is usually under the pavement and typically done a few days before start date. The second is a tech who will attend on the day to install your service and get it working.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    21 days ago

    Hello redrob2,

    Welcome to the Community, and thanks for taking the time to post here on the forums. To know what is available, you would need to scroll down from there and see what is available.

    There would be no way to tell if there is already service without speaking to our team, or you could check the outside of your new home for a black or brown Virgin Media box on the exterior wall. 

    Kind Regards,

    Steven_L

    • redrob2's avatar
      redrob2
      Tuning in
      18 days ago

      @Steven_L I have confirmed the box is present and there are cables inside. During the installation process, can the connections be rerouted so the cable enters the property upstairs, that would be the ideal location for the router.

      • Muhammod_I's avatar
        Muhammod_I
        Icon for Forum Team rankForum Team
        16 days ago

        Hello redrob2, thank you for bringing this to our attention.

         

        If you would like to suggest a preffered location for the installation of the equipment, you can bring this up to the technician that does this for you. They will be more than happy to do this for you. 

         

        If this isn't possible for any reason, you can also discuss any alternative options that work best for you.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    18 days ago

    So, the cable is terminated at ground level, and from there a routing may be possible upstairs either externally or internally. Externally is easier if it can be safely reached by ladder as techs are not trained, equipped or insured to work at heights.