account details not recognised

[gorillcnc]

I had virgin tv broadband and phone installed on monday, none of the account details to manage the account work.

it doesnt reconise the email, account number or memorable word used when we signed up. so cant login or sign up, or change the password

also we wanted out landline number transfered and it didnt happen, so have missed some i,portant phone calls

[Paul_DN]

Hi jayjay777,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you are getting account not recognised when trying to set up an Online Account, so I can help I will send you an invite into a private chat, please click on the white envelope to accept.

Regards   

Paul.