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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Complaints Process

I have joined this forum following a post on Trustpilot and being invited to do so by someone from VM who had undertaken to investigate further,I recently had to contact VM to replace a faulty V6 box. Appointment arranged for 14 June. No show. Phoned...

Resolved! Free hardware gift

Hi,  it’s been several weeks since my services were activated, I know it says within 28 days etc etc, but I’m wondering if there’s any way an employee from Virgin media can update me? I haven’t had any email regarding my free gift. Thanks 

Rl6599 by Joining in
  • 24 replies
  • 0 kudos

Account merging

Recently rejoined virgin media with a new account number but registering the same email as last time brings up all my old account details and won’t let me change. Anyone got over this 

Unable to Register

Hi Team,I would need to request for cancellation of my virgin media account. However in order to do so via live chat I was being asked to login. I tried registering myself but it is NOT accepting any of the passwords I have provided so far.I have tri...

Over charged

VM are overcharging me by £27 a month for broadband. I have raised the issue with their seemingly very obliging staff who assured me my account will be credited within a few days. This never happens. I have asked to speak to a manager and promised a ...

Zimmered by Joining in
  • 1 replies
  • 0 kudos