Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I can't change my contact phone number in my account profile. When I click on save it brings up an error message. I've tried opening the page in a private browser, but same result. I don't want to try and call the 150 helpline because of the virgin m...
I have joined this forum following a post on Trustpilot and being invited to do so by someone from VM who had undertaken to investigate further,I recently had to contact VM to replace a faulty V6 box. Appointment arranged for 14 June. No show. Phoned...
Hi. I have spent a whole day trying to find out when my Internet will get a boost to the next level. Can anyone comment that? Are they serious?
Hi, can you please help to fix this issue to create my VM account because i have tried at least 30 combination and had strictly follow the password rule but to no avail. I have also cleared all the cookies and try different Browser but still cannot c...
Hi, it’s been several weeks since my services were activated, I know it says within 28 days etc etc, but I’m wondering if there’s any way an employee from Virgin media can update me? I haven’t had any email regarding my free gift. Thanks
Recently rejoined virgin media with a new account number but registering the same email as last time brings up all my old account details and won’t let me change. Anyone got over this
Hi Team,I would need to request for cancellation of my virgin media account. However in order to do so via live chat I was being asked to login. I tried registering myself but it is NOT accepting any of the passwords I have provided so far.I have tri...
Complaint reference: HM-170623-108 Thanks for your call earlier. We’ll be sorry to see you leave us on 18/06/2023. We’ll do everything we can to disconnect your services smoothly and easily.Our agent should’ve let you know that your account is still ...
VM are overcharging me by £27 a month for broadband. I have raised the issue with their seemingly very obliging staff who assured me my account will be credited within a few days. This never happens. I have asked to speak to a manager and promised a ...
Like many, I received the Virgin email offering an upgrade to Sky Sports UHD on 6 June, for £3 per month for 18 months. I clicked through from the email and actioned it, receiving a confirmation email and saying it would be activated within 5 workin...
