Sky Sports UHD offer

[shawty1984]

I've logged into my account and found Sky Sports UHD for £3.50 a month for 18 months. Does anyone know where to find the terms and conditions on the offer, if you can cancel at any time and when the offer finishes? I had a look last night, but couldn't see anything.

[roy247]

When I added the Sky Sports UHD it didn't change my contract, the end date stayed the same this June and the discounted Sky Sports UHD is due to run until December. Recently spoke to retentions about a new contract and if I accepted what he was offering the new contract would cancel the UHD discount and I would have to pay the full price to keep the UHD option. The deal he was offering was no better than staying on the end of contract price. Just waiting to get confirmation of a better deal from the web team.

[shawty1984]

If you don't agree to the contract sent out, does it automatically cancel itself? Or do you have to actually state you don't want it anymore?

[shawty1984]

All sorted though WhatsApp. But do we actually have any terms and conditions for this offer. 

[shawty1984]

Anyone? 

[roy247]

When you said it was "All sorted though WhatsApp." did you not get any T&C's, the forum team don't always know about these offers and when I phoned retentions they had to check to activate it, you might need to wait for a forum team member to respond and bumping up your post doesn't help.

[shawty1984]

All sorted that it was cancelled. Not one person I've spoke to have shown me any T&Cs for said offer, very shoddy service.

[shawty1984]

Still no answer from VM about terms and conditions.

[Akua_A]

You can find the general terms and conditions for TV add-ons at the bottom of this page Terms and conditions for the offer should be seen in the email or website offer. Please let us know if you need any further help.

[shawty1984]

Hi, can you pin point me to them, I can't find them. 

[Tom_W1]

Hi @shawty1984 thanks for your reply.

We can't send screenshots here unfortunately but as mentioned, it is right at the bottom of the page and you can expand the "offers" tab.

Hope this helps.