Hi i need some help urgently.i recently moved house and informed VM etc, they have moved the service but now 2 months later i have noticed they haven moved my DD, have billed me for a package change of £80 and have put my monthly bill up from £66 to ...
Hi,My Virgin Media bills come without VAT breakdown.I called Virgin Media helpline about 2 weeks ago and made a request. The lady I spoke to did not know what VAT stands for. After an internal consultation, she got back to me and said within a week I...
Recently renewed my contract after being with virgin for a long time,spoke online to someone who told me they had given me the best deal possible, today I spoke to a friend who renewed with a full package for £10 less than I'm paying, so this will de...
Hello.Could someone please assist me? I have made a similar mistake as other and missed an ‘s’ out of my email address and so I haven’t received the confirmation email for my broadband package I have just purchased. I have my got my order references....
Hi,Had to ring today to have one of our v6 boxes replaced due to hd failure,green screen of death/endless reboot, only to be told it's £25 to have a replacement installed we have never been charged to replace a dead box before, why is this ?My dad wh...
BILLING AND SUPPORT NO BIARD GIR THIS.Can any of these brain experts give me a telephone number to contact billing etc. As when you try and phone billing etc, before you even contact anyone it says it will send you a link to your mobile. That link is...
I was recently the victim of a data breach/hack. My vrigin media username and password has been changed and I canct access the website. I've tried using the forgotten password method but it doesn't recognise my email. I can't get into my email to fin...
I requested a home move, leaving my old address on 3rd may, my install at my new address was on 8th May. after the engineer installed all the equipment, the tv boxes were not working correctly. i am unable to record, pause/rewind/fast forward. ...
've been a customer of Virgin Media for about 20 years. The prices have increased substantially and my contract had expired so I phoned them to try to renew the package. Sounds like it should be fairly straightforward ? Two and a half hours later, af...
