Hi AllI have been around the merry-go-round and just can't be bothered anymore, I am well out of contract and cancelled my service with VM due to take place on Sat 15th June (I have confirmation of conversations). This morning I received my bill for...
Has anyone else been stuck in this "death spiral" of crap Virgin software.They asked me to change my e-mail address to link my account with O2. I logged on and gave a different e-mail. They said they would send a verofication code but I was busy so d...
Through no fault of my own I am being made homeless and having to go live with family. I was on online chat for over 3 hours I am told my cancellation fee is £300 I am not in a financial position to pay it all in one go as I have recently split with ...
Hi just changed package from gig1 (£45pm) down to the m500 package as i was getting nowhere near the gig1 speed. When I was on the phone the agent said that the new m500 package would be £35pm, however I have just got an email saying it will be £72pm...
Hi all,Old contract (broadband and landline) expired 28th April. A number of attempts to renew via VM website failed and so engaged in 2 hour web chat which resulted in telephone and elevated broadband tier (M350) with discounts amounting to £24 from...
Good Afternoon,I have tried several times to leave feedback for the technician that installed my Virgin box and connected to the cable.I found that the youropinion link does not work and have since found out that several other people have had the sam...
Hello,I referred a friend to Virgin Media through the referral scheme on 25/05/2024. I sent them my referral link and was next to them while they completed their purchase of a broadband subscription after clicking my link.However, neither me nor my f...
I recently terminated my Virgin Broadband service, and my last bill shows that my account is in credit. So I would like to know when and how I will get this credit paid to me.The bill, dated 22nd April 2024 says "there is nothing you need to do". Coo...
Hi,My billing amount is incorrect,I was paying £33 per month and I have changed my package at the end of the promotional period ended due to the huge increase after 2nd June.Please help resolve this as I have tried to contact your telephone help line...
I registered my interest in becoming a Virgin Media customer some years ago. Nexfibre finally appeared on my street and Virgin fibre became ready to order at my address. Shortly after this I received an email offering me a bill credit for signing up ...
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