Managing Your Account - Cable - Page 230

Not received my free Nintendo switch and signed up in April

I chose free gift and not credit and still haven’t recieved anything, that’s the reason I signed up.Have phoned customer services several times and no one seems to know a thing

Netflix subscription though VM cancelled

Received an email from Netflix saying VM advise could not bill through VM account and Netflix cancelled. BUT I am still being billed by VM for Netflix. I want my access back. How? Called 150 but complete watse of time.

Resolved! Im sure my bill is wrong but virgin keep saying its right....am I mistaken here??

Last month I was planning on leaving virgin and gave notice for the 20th June. I was sent a last minute offer that I accepted, so stayed with them on a different package, moving to broadband only, at £25 a month. My TV package was shut down the next ...

I have proof of contract renewal but Virgin don’t.

Hi, basically I got an email allowing me to renew my contract as it is online. I did it and I got the contract summary through. Virgin say they don’t have it on their system but won’t acknowledge the fact that I can send them the documents to prove I...

Why do I get paper bills?

Via Whatsapp a few weeks ago I requested my bill to be received via email, but I still keep getting paper bills sent to me.How can I stop the paper bills being sent to me? It is driving me nuts.

Sky Sports UHD offer

I've logged into my account and found Sky Sports UHD for £3.50 a month for 18 months. Does anyone know where to find the terms and conditions on the offer, if you can cancel at any time and when the offer finishes? I had a look last night, but couldn...

Resolved! New contract frustrations

Hi, Switched from Sky, always had great customer service but the copper broadband was starting to affect my work. I took out the top package with Virgin including the O2 unlimited everything inc data sim only. My TV package on my contract and the adv...

Resolved! Not the contract price I agreed to

On the 27th June I received two emails from Virgin Media, one stating that there is a similarpackage to my existing one for £148 instead of my existing package which costs £162.51.We are a couple in our late 70s with a limited income so this would be...

Bill issues

Hi i had 18 months contract with virgin media which was ending on 20th June and I called virgin media last week off May to cancel contract and my bill used to be £40 a month then 18th June virgin media customers service called me and gave me new deal...

VM Connect - Cannot reset email password

Hi,I have been trying to reset my login password for the VM Connect app, every time i choose the reset password option an email is never sent. I have tried several times over the past few days to no avail and have checked my junk email too. Can you h...

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