Cancellation email not received

[Timbo78]

I recently cancelled my services, after becoming frustrated with the brick wall that is VM customer services, and was told I would get a confirmation of cancellation email "hopefully within the hour". That was last week. I still haven't had my confirmation email and I want it please.

I was sent an exclusive renewal offer email that doesn't work (no active link) and loggin in to the main website and clicking the link from there just takes me to a bot chat with a waiting time to speak to someone of half an hour.

All I want to do is to get confirmation that I'm leaving at the end of my deal, as I wish, so I know exactly what my status is. It would also be nice if the various channels for contacting VM were able to talk to each other, as I've had contact on here and on X and neither can chase up my missing email, nor tell me anything about my contract offer!

It is like trying to talk to the wall, getting things done with Virgin. The person on here has done their best, but long gone are the days when you could actually talk to VM, it seems!

[Barstaff]

From past posts on here, it was confirmed by a forum team member that ‘VM don’t generally email out cancellation confirmations’’ but other posters have reported getting them, so it does seem a bit hit and miss!

If you log into your myvirginmedia.com account, does it provide any useful information?

How exactly did you cancel, by letter, WhatsApp, chat? Do you have any ‘proof’ that you cancelled and it was acknowledged. Not that I am suggesting that anything nefarious is happening, but maybe, just to cover yourself!

[Ayisha_B]

Hi @Timbo78 

I can see my colleague has responded to your other thread regarding this.

Thank you

[Timbo78]

I can't get on to the VM website any longer. I cancelled by phone and was told I would get a confirmation, but haven't. As it took forever to get in touch with someone who could deal with me (at least so I thought) I haven't bothered trying to call them again. I can't handle going through multiple attempts to get through account security, being asked to repeat everything I say.

[Akua_A]

We can understand your frustration @Timbo78 We will take your feedback onboard and pass it on to the relevant team for quality training and improvement. We can see you are currently in PM with a member of our team. Please remain in contact there and we will do our best to help.

Thanks,