Why do I get paper bills?

[Chris127]

Via Whatsapp a few weeks ago I requested my bill to be received via email, but I still keep getting paper bills sent to me.

How can I stop the paper bills being sent to me?  It is driving me nuts.

[Ayisha_B]

Hi @Chris127 👋

Welcome to our Community Forums and thanks for your post. 

Sorry to hear you are still receiving paper bills.

Can you check your 👉 online account to see if your settings are as they should be?

If not, you can switch to e-billing by following the below:

•    Click on the Settings tile.
•    Click on Account Details.
•    Scroll to Communication Preference and click Edit.
•    Select "eBills, email, text" from the dropdown menu.
•    Click Update.

If you still need help, then respond to my PM 📩 and I can update this for you. 

[Chris127]

I have replied to your message 

[Ayisha_B]

Great! Sorry for the delayed response, I have been offline.

I will get back to you via PM now 🙂