Why do I get paper bills?
Via Whatsapp a few weeks ago I requested my bill to be received via email, but I still keep getting paper bills sent to me. How can I stop the paper bills being sent to me? It is driving me nuts.
Forum Discussion
Hi Chris127 👋
Welcome to our Community Forums and thanks for your post.
Sorry to hear you are still receiving paper bills.
Can you check your 👉 online account to see if your settings are as they should be?
If not, you can switch to e-billing by following the below:
• Click on the Settings tile.
• Click on Account Details.
• Scroll to Communication Preference and click Edit.
• Select "eBills, email, text" from the dropdown menu.
• Click Update.
If you still need help, then respond to my PM 📩 and I can update this for you.