Red Light on Hub - need help

[scotsbabe2023]

hello, my modem light turned red, can someone check it?

[scotsbabe2023]

hi rob, yes it is a desktop, ive just got round to updating it all, it is a wired connection im using, just now in router mode, its amber, in modem mode its red but can still connect, it turns hot

[scotsbabe2023]

this update im on 22H2, or something has blocked everything, even my updates, had to troubleshoot

[scotsbabe2023]

also my modem is set to expire in a few dAYS? but ive paid my bill

[Megan_L]

Hi Scotsbabe2023,

Thanks for coming back to us about this, could you tell us what you mean by your last post about your modem expiring in a few days?

Do you mean your contract is coming to an end? 

We'll continue to help with your Hub as well, could you tell us what Hub model you have please?

Thanks,

Megan_L

[scotsbabe2023]

its a hub 3 i have

[scotsbabe2023]

i cant lose my connection

[Megan_L]

Hi Scotsbabe2023, 

Lets see what we can do to fix this 😊

I'll send you a Private Message now so we can get started. 

Speak to you soon!

Thanks,

Megan_L

[Megan_L]

Hi @scotsbabe2023, 

Thanks for chatting with me in our Private Messages, I managed to get an engineer booked for you. 

If you need to check, change or cancel the visit, you can do so on your MyVM Account under "Orders". 

Please let us know how the visit goes!

Thanks,

Megan_L