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HelloI sent a notice of cancellation letter to Virgin by Signed For Royal Mail delivery which you received on 2nd Sept 2023.I have not had had a response nor any change to my account.  The next bill is due imminently and payment by DD later this mont...

Unlink Netflix from My Virgin Media account

I have a similar issue.  I want to unlink my daughter's Netflix account from my virginmedia account.  I spoke to VM who told that Netflix would have to do it.  So, I spoke to Netflix who told me that only VM could do it !    It seems to me that Netfl...

VAT invoices

Hi,I need to arrange VAT invoices for each of my monthly bills.  Preferably going back to 1st April 2023. There's no way to do it via the website.  Please could you help me with that?Thank you.

AMcGNW5 by Joining in
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Resolved! How do I find my area reference?

My email address and password are not recognised, and I can't change them  because I don't know my area reference. I am told it is on the bill, but I haven't received any bills as I pay by standing order.Going on the chat box had me going in circles,...

mpegum by Joining in
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Payment not working online

Good Morning Can anyone tell me or explain why the payments is not working ?.  I have a new card which is working OK via epos in supermarkets etc and yet not hear.  I enter all the correct details and email then goes and does its validation with my b...

Yarrakid by Tuning in
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Resolved! Change of name form

Hi I need to change my surname due to getting married 7 years ago just didn’t bother doing it I’ve been sent a form to fill out by email but I can’t fill it out it won’t let me type, what should I do? Thanks


Have not got broadband and wanted to add it, currently paying £62 and offer on app to add Broadband and new price of £55 a month for 18months apply press to purchase and nothing happens phone up and can’t offer that over phone. Anyone else had issue ...

RCS1 by Joining in
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