Hello,What can I do about receiving a request to return equipment after we had recycled it? We cancelled with Virgin Media on 17th November (in the end I had to write a letter after spending **hours** hold). Our last bill was on 7th December and paid...
my hub 3 is playing up with solid red light, my contract is due renewal and I want to go for the gig.when I do the contact options it won't let me select the highest just renew with same kit on the lower speeds ?any ideas?been with virgin years and g...
I started my contract in November 2021 and moved apartment in November 2022. I'm now trying to cancel my plan but I'm being told that I'm still several months away from the end of my contract.I'm being told by support that my contract started in Nove...
My December bill has come through and states it will be £60.80My bill is normally £38.80 as I receive a Discount Correction of £22.00 per monthMy contract still has 15 months left so I am unsure why the discount has not applied
Hey all,I accepted a deal to increase my broadband speeds from 350 to 500 for £4 extra, got the confirmation right after that it was estimated to be applied Tuesday the 23rd of Jan. Its now Saturday and I've still heard nothing. I tried to reach tech...
My 1gig contract expires at the end of Feb, and at the end of March there will be a big price rise. I can deal without Internet for a time if needed. It doesn't feel okay for me to pay 1 month of the new contract as normal price and then 17 months of...
Hi John, I seem to have the same issue as Sm00713I cannot register my new account due to password issue. Would you be able to help with the registration please?Thank you. Earl Grey
Have been offered an upgrade from 350Mb to 500Mb for a small reduced monthly fee. We also have O2, so will the speed be boosted to 1Gb? Just wondering as perhaps as this might come with the better router the price could be worth it. Better coverage a...
Almost the exact same story, I needed to move house, so last August I called up VM & got put through to Home Movers to see if I could transfer my service over to my new address & told me they didn't supply my new area. They therefore started the proc...
Hi There,I've recently had Virgin Fibre (XGS-PON) installed with the 1Gig package, however, when I got onto my account everything seems to be blank. I cannot view what package I have, or view any bill/billing information (when I originally could). Wh...
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