Locked out of account again
My wife's VM account (I am the main email) was fine but Friday evening when she tried to log in she received the message, 'email and/or password is incorrect'. This is false. She has not been able to access her emails on PC or phone. If she changes her password she won't be able to access her email?! This happened to her a few years ago and I was directed to create a 2nd email to solve this. Fyi we are Virgin.net a/c but we are VM broadband. Please help as she is getting frustrated.