Change of primary account holder following death - update needed

Hi, my mother - who was the primary account holder- died recently and so I submitted the appropriate account transfer form to the Bereavement team - creating call ID (KMM133627682V99302L0KM) and received an email back quite quickly saying that my request had been actioned. My equipment/ services went off and back on again quickly as they said they would and I’ve had an email confirming the set up of a new direct debit using my details, however I still have some problems which are as follows:

1. The direct debit email went to my late mother’s email address and not to mine - I wouldn’t have seen it if I hadn’t happened to check her email for something else. Please can all emails come to my ntlworld address.
2. The email server is now not communicating with my ntlworld email address- I’m not able to send or more importantly receive emails which I really need to be able to do at this time.
3. When I log on to My Virgin media online or in the app it still says I am a secondary account holder and so I cannot see bills, direct debit details or everything that a primary account holder should see.

Can someone please take a look at my call and let me know what is going on with the account transfer and sort out the above issues as soon and as smoothly as possible as I really do not need this confused situation at this upsetting time.  Thank you.