Automatic compensation query

[theboyburden]

Hi.   What’s the best procedure for querying the amount of automatic compensation paid after set up please?

My installation was delayed by over 100+ days due to construction issues but I have only received 38 days compensation.   I would like to know how that’s been calculated (ie for which days in particular) and raise a complaint if necessary.

Thanks in advance.

[theboyburden]

I don't know if I have an open complaint.  The previous agent said one had been raised for me, but there is nothing showing on my account.   Can I have a definitive answer please?

[Vikki_M]

We can't confirm any account information publicly for security reasons. 

This would need to be done via private message. 

To ensure you get a quick response, I will take ownership of this for you. 

I will send you a private message now.

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