Pre-installation work not being done
Hi All, I have been trying to get an update on when the pre-installation work to my home will be done but for the past 3 weeks each time I phone the helpline I'm told it will be done in "a couple of days" but no one comes to do the work! I managed to get a fixed date of the 11 Sept for the work, stayed in all day but no one came. When I complained they could only apologies but still not explain what was the problem or know how to resolve it. My date for the internal installation to get me connected was for the 18 Sept which has now been postponed to the 10 Oct but still no date for the external work apart from the repeated assurance of "within the next couple of days". Does anyone have a way of contacting the engineers who actually do the pre-installation work i.e. installing the cable from the street to the external wall of my bungalow as the helpline is completely useless. Thanks.Other homes in my street are on virgin but I cant
Hi all. I've recently moved house and was a virgin media customer for 9 years, unfortunately I had to leave as I was told that my new home wasn't able to have virgin media but 2 doors down have it. Tried to speak to someone at virgin about this even filled out the availability form but got nowhere so thought I'd try this. If anyone csn help that would be amazing as I'd love to come back to VirginPrivate Road but Checker says we can get 1G Full Fibre - I'm sceptical, how to check 100%?
Hi, I live in a short private road (X on the first pic) to a telephone pole (Y, about 50m from the closes public road) and am the last of 8 houses (Z, a further 12m or so) served by the pole and good old copper wire. This is sufficient for 65mbps part fibre. All of the house on the main road have access to full fibre. The checker and a sales person in chat has confirmed their service is available to me but I am wary of this as I have read here (and sadly had experience with) the lack of comms between departments. I do not want to place an order just to find out on the day that it's the same speed I can get with my existing part fibre connection. If I can get 1Gbit I'll sign up. I count 8 lines for 8 houses so I guess there is an underground main cable back to the network? Is it possible that VM will use a cable via the pole in our road? How do I request someone to come and check this personally? I would have signed up ages ago had this been clearer but am coming to the end of my PlusNet contract and while I cannot fault their service, this speed (specifically upload) is just lacking. Wayleave is a possibility as I now know for certain who owns the length of the road (a business situated the furthest to the right on this map). ThanksRouter set up with old telewest box
Hi everyone, Just moved to a new place and supposedly its virgin compatible. The only box I can find in the place is an old Telewest box on the wall which looks ancient (below). The box itself has two connections beneath, one saying "FM" and one saying "TV". The right side cable was able to connect with the red end of the cable provided by virgin, so I set it up using that, however the routers constantly flashing red now. The left black cable splits into 2 with wire stick out at the end. Have I set it up right or do I need to do something else? Thanks in advance.What cabling to add during a refurbishment to use virgin internet and television
Hi We had virgin TV, telephone and internet prior to moving out while our home was extended and refurbished. We will be getting the same again with Virgin when we move back in in a couple of months, but this will be starting again as we cancelled as we were well outside our minimum period. We are in a Virgin cable area. We want internet cabling to some rooms both upstairs and downstairs so we are not totally reliant on WiFi. We also want a TV in our largest spare bedroom. And we’ll have a TV in our lounge. Our builder has asked what types of cabling is compatible with Virgin media hardware for internet. Is there any special cabling required? For the TVs what do Virgin Media current TV boxes need, is it an aerial cable or do they run off a hardwired internet? Any advice anyone can give is gratefully received. Thanks CBeeBought a house & can't get connected due to planning?
Purchased a house, organised Virgin Media broadband to be connected on the 30th October, it's now the 8th September and no one's come out to take a look to see what's required and I wasn't told there was a delay to the connection from the 30th, it's only because i've been obsessively calling. Today I was told that the enabling work was completed on Friday (???? i've not seen any construction work or enabling works?????) and we're due to be connected on the 11th. I've been through multiple different calls, emails, online chat sessions, and no one can tell me how long it would take for me to get connected. One chap told me the 11th, but then a few seconds later saying 6-8 weeks. I just want clarity on how long this will take and why wasn't this raised when I first enquired?Set up date to move broadband and landlord has refused installation of line
Dear Sir/Madam, As the title suggests, I am in the process of moving my virgin media broadband to another home, which requires a line to be brought in, and the landlord has refused to allow this to happen. I don't know why this is the case or the reason. I am at a loss what to do, if I cannot get the line in I'll need to cut the contract early, but I cannot face the early termination fee (12 months remaining). Please could I ask for urgent help from someone from Virgin media to discuss how I can resolve this. She's adamant it is not going to happen, and it's stressing me out to no end. Can I seek help to avoid the termination fee if the landlord will not allow it? I can't afford this on top of the entire move Please if you have any way to help I would be incredibly grateful Best wishes KyleCorrect Installation?
Hi We had a Virgin broadband installation around 1 year ago, for some time now, we have been suffering from intermittent connection problems, the VM connect diagnostic app tells us there is a problem, but we have to wait 24 hours before can progress the issue to an engineer and by then it has cleared itself. I was really unhappy with the installation engineer, he was rude, obnoxious and made a real mess. I did report him at the time and left very negative feedback but heard nothing from Virgin. My question is whether our cable splitter, dangling on our outside wall and exposed to rain, water and the elements is acceptable? I am thinking that water ingress could be causing our intermittent problems. What do people think?
