Hi, I had fruitlessly attempted to cancel my contract. Instead it has been extended by over a year, the price has gone up and my TV has been removed. Can someone look into this? I will be cancelling my contract and moving to a new provider ASAP due t...
I've on the phone to the general contact telephone number for over two hours today trying to cancel / agree new contract as mine expires at the end of the month. I have been put on hold endlessly then directed to the wrong department. I've also tried...
I can’t change date of Direct Debit payment via my online account.I get a message that I have used all my options?Current payment date is 10th of the month. I want to change it to 3rd of the month.
" I rang 150 and after much hassle got through to a human."How did you manage to talk to a human being?I tried yesterday (19th Sept) and couldn't, not even online.
Hi .... about a year ago, we were out of contract and our bills went up. On calling VM, they lowered the price, and threw in Sky Movies to keep us. (long standing customers by the way) At the time, I told the advisor, we were looking to move home ne...
I have just tried to set up Netflix on my tv and initially went through the virgin netflix app. I got to the point about payment and it said that it would be paid through my Virgin account. I did not want to do this so dropped out of that and went th...
My 18 month contract expired in August 2023 and I then signed up for a new 18 month contract. i think the recent invoices received around the time of the changeover are incorrect; can someone please contact me to discuss?
My service was arranged for install 30/06/23. The engineer attended and was unable to complete the install. Some issue on external fix. Arranged for this to be sorted on 01/07/23 and assured me my service would be up and running after this. I spent t...
Hi, I've received my final bill with a credit on it of £30.17. How do I go about getting this back please? Thanks
I am moving house temporarily soon while repairs take place on my house. I have been through the whole moving house 'chat to a bot' about 3 or 4 times. The agent doesn't reply immediately - there is a message saying you can go about your day. Howe...
