Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I would like to make a complaint about the driver of a Virgin Media van. I witnessed him purposely accelerating towards a teenager or young woman who was already crossing the road when he started to turn and then laughing about it to his friend. She ...
Hello, my 18 month contract agreed £52 per month Contract date:Thursday 13th October 2022 & now being charged £59, Contract ends 12th April 2024Can someone sort this out please.
Hi,The salesman said that I didn't need to do anything to cancel the home broadband after I connected to the new business router but I've just received a bill for the home contract. Can you let me know what I need to do to make sure the home broadba...
      VM has taken an unauthorised direct debit from my account today for £129.83.Unauthorised for two reasons: 1) my account was supposed to be in credit to time of £350+ and 2) you haven’t actually sent a bill for that amount. On point two, VM has ...
Since we joined Virgin about 6 years they spelt my name wrong on my account and on my directdebits, ever since then i have spent untold hours on the phone to them, filling in hugely complicated forms that they sent me and about a hundred or so emails...
My broadband services have been suspended for 72 hours incorrectly since 22/06/2023 about 11.00 am. There is no outstanding payment as all direct debit payments are paid, the last one was 26 May and today this month's payment has gone through. Sinc...
If you have ever tried cancelling your services with Virginmedia then you know that its not something you can self serve. You have to write them a letter and put it in the mail that you want to cancel (for a tech company, that is very hard to believ...
I have Netflix within my bundle and it stopped working 4 days saying I need to add my bank details. After speaking to Virgin several times I have just been told it a problem for loads of customers that's been reported and been escalated to there tech...
Hello, I also have a problem with setting up an account through applications and online to My Virgin. There is an error entering the password. Please help with this.
Keep getting incorrect billing its been going on for ages now will they charge me if I cancel and switch to a new Internet provider ?
