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ms1984's avatar
ms1984
Just joined
14 hours ago

Unable to link two VM accounts...

I have control of two Virgin Media accounts. The first has been my personal longstanding O2 account. The second is a Virgin Media landline, broadband, and TV account which I manage on behalf of my parents. Both accounts are registered to the same address; however, when trying to log in to the 'improved' virginmediao2.co.uk login system, I have not been able to link the two accounts... so, I now have two VM accounts.

I am not able to telephone customer services for health reasons. Please can someone help me get in touch with a human being who can sort this for me?

Thanks,

Mathew

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1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    3 hours ago

    Hey ms1984, thank you for reaching out and a warm welcome to the community, we are so sorry to hear you are having issues connecting your accounts together.

    Please can you let me know what error messages you are getting?

    Which account are you having issues with, is it both?

    Are you trying to link both to the same address?

    If you try and line one for example does this do anything?