Merging with o2
My ported phone numbers were put in 2 accounts by o2 2 years ago despite assurances that wouldn't happen. Many broken promises to fix this later in now faced with the fact I can only link one of those accounts with my virgin account. I'm tired of the inability to fix this. I was told they'd do it automatically. Now I have to wait till I've finished the contracts o or paid then off brit this van be fixed. Has anyone else experienced this and how have they dealt with it?
[Solution] to VM linking problem
This worked for me. Go to Bing Search (yes, it has to be Bing), and search for 'Virgin Media Register', and look for the first non sponsored result, which should be titled 'Register My Virgin Media Account' follow that which manages to stay on the original Virgin Media Registration page. Setup your virgin media account there. Once that is setup try and go to the normal login which takes you back to the VirginMediaO2 linking thing, and set up/link again. Credits to JSladenUnable to link VM accounts
Like lots of others on here, I am unable to link my Virgin Media account to my online ID. Every time I try to it says my email doesn't match, even though it is correct. Any help will be appreciated, as I am considering leaving during the 14 day cooling off period if it can't be resolved.Unable to link Virgin Media account to VMO2
Hi. Like seemingly many others on here, I am unable to link my virgin media account, with it constantly coming up as: We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer. I have been with Virgin Media previously, however only ever used one email address for my account with them, despite this it constantly says the account details I've given is linked to another email address. I have seen suggestions on here from some that you need to have be set up before you can link them (which contradicts the welcome email you get sent), but my hub is now set up and working and yet the issues linking the account continue. Please can somebody provide help to get this rectified so I can actually access my account?Unable to link new virgin media account to vm02 acc
Like many others below I've just signed up to Virgin Media as a new customer. I've set up a vm02 account but when I try to link a new Virgin Media account to it using my same email address I get the following message... We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer. When I reenter the email address I'm told they don't match (they definitely do) and that I have few attempts remaining. Please help.Unable to link two VM accounts...
I have control of two Virgin Media accounts. The first has been my personal longstanding O2 account. The second is a Virgin Media landline, broadband, and TV account which I manage on behalf of my parents. Both accounts are registered to the same address; however, when trying to log in to the 'improved' virginmediao2.co.uk login system, I have not been able to link the two accounts... so, I now have two VM accounts. I am not able to telephone customer services for health reasons. Please can someone help me get in touch with a human being who can sort this for me? Thanks, Mathew
