Forum Discussion

dklunan's avatar
dklunan
Settling in
9 days ago

Unable to link new virgin media account to vm02 acc

Like many others below I've just signed up to Virgin Media as a new customer.  I've set up a vm02 account but when I try to link a new Virgin Media account to it using my same email address I get the following message...

 

We’ve found your Virgin Media account

However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID.

If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to.

We’ll then send an email to that email address to approve the transfer.

 

When I reenter the email address I'm told they don't match (they definitely do) and that I have few attempts remaining.

 

Please help.

linking accounts

2 Replies

  • pinkmonkeypants's avatar
    pinkmonkeypants
    Just browsing
    9 days ago

    I'm having the same issue, managed to speak to someone who has raised an IT ticket, still can't get them to link, haven't heard anything from virgin yet.

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    9 days ago

    Hi dklunan thanks for posting and welcome to our community.

    Sorry to hear that you're currently unable to link your online accounts. And for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R