Like lots of others on here, I am unable to link my Virgin Media account to my online ID.
Every time I try to it says my email doesn't match, even though it is correct.
Any help will be appreciated, as I am considering leaving during the 14 day cooling off period if it can't be resolved.
Hi @Lee_R i'am having same issue. Please could you look into this for me
Many thanks
I am having exact same problem. Have called earlier in the week and was promised it would be resolved.
Forum TeamHey geeman18, thank you for reaching out and we are sorry to hear about your email address issue.
Did the team raise an IT ticket for?
If so this can take 5 working days, sometimes a little longer.
We would also advise to use a brand new email address and resign up, this should fix the issue.
Forum TeamThanks for reaching out to us geeman18, and a very warm welcome to you!
Sorry to hear of the issues you've been experiencing when trying to link your Virgin Media and O2 accounts.
Do please attempt to clear the cache and cookies on the browser that you're using to see if this then allows for both accounts to the sync as expected.
If this issue remains, do please report back to us and we'll be on hand to offer our assistance, which may well result in an IT ticket being raised with our team.
Thanks,
David_Bn
See my post
