Forum Discussion

ctee1998's avatar
ctee1998
Settling in
2 months ago

Unable to link Virgin Media account to VMO2

Hi. Like seemingly many others on here, I am unable to link my virgin media account, with it constantly coming up as:

We’ve found your Virgin Media account

However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID.

If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to.

We’ll then send an email to that email address to approve the transfer.

I have been with Virgin Media previously, however only ever used one email address for my account with them, despite this it constantly says the account details I've given is linked to another email address. I have seen suggestions on here from some that you need to have be set up before you can link them (which contradicts the welcome email you get sent), but my hub is now set up and working and yet the issues linking the account continue. Please can somebody provide help to get this rectified so I can actually access my account?

account
linking accounts

2 Replies

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 months ago

    Hi ctee1998 thanks for posting and welcome to our community.
    Sorry to hear that you're currently unable to link your online accounts. And for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep and eye on your inbox in the top right of your screen.
    Regards
    Lee_R

  • Royalman's avatar
    Royalman
    On our wavelength
    2 months ago

    Hi Lee_R I also have the same problem. When I spoke to your off-shore team I was given a Ticket number. But past experiences tell me that VM tickets disappear into the great "Ticket Lake" in the sky and are never responded to. If you can PM me I can provide you with full details and the ticket number. Many thanks in advance.