Not Prompted for Password
I am unable to access My Account on virginmedia.com. I enter my email address and after a short delay this is displayed: I never get an opportunity to enter my password. I have tried from multiple computers, multiple browsers and multiple ISPs (including Virgin) always with the same message above being displayed. My TV package includes SkySports and I am able to use my Virgin customer details to log into Sky Sports on the same computers that I am unable to access my account on the Virgin Media website. Customer support are blaming my configuration without giving any indication how I might resolve it, perhaps someone here can help?
Account problems in ex partner name.
Hi can anyone help me out or advise me on what best to do please? I having a number of issues and I have virgin media tv and broadband the account is in my ex partner name and details but it is installed at my home address he no longer lives with me at the same address the virgin media is installed at I want to change the account over into my name and email address and number so it goes into my details as I'm the one who paying the bills by my direct debit aswell. I don't no the account number or reference number we never had one and it in his email address and details or his password I don't know to login. I only know his full name and what his rememable password was . How can I keep my virgin media but change it all over into my details do I re-register for myself? Or do I just switch provider's ? I was only paying only 57 pound for a 12 months contract and since the contract ended I paid 147 the one month and it gone up to 157 in a matter of 2months. I also need to change package deals because I can't afford 157 pounds when the TV and the one box doesn't even work .. WiFi is fine and that what I like to keep
DEF01 error creating Account
Hello, I was sent an email to set up Virgin Media online but repeatedly getting DEF01 error. I can see others here have had the same but cant see any solution. Screensht below. I have tried clearing cookies and a differnt browser but no luck. Customer support seem unable to help and dirrected me here. Can anyone helo with this please?
