Account problems in ex partner name.
Hi can anyone help me out or advise me on what best to do please? I having a number of issues and I have virgin media tv and broadband the account is in my ex partner name and details but it is installed at my home address he no longer lives with me at the same address the virgin media is installed at I want to change the account over into my name and email address and number so it goes into my details as I'm the one who paying the bills by my direct debit aswell. I don't no the account number or reference number we never had one and it in his email address and details or his password I don't know to login. I only know his full name and what his rememable password was . How can I keep my virgin media but change it all over into my details do I re-register for myself? Or do I just switch provider's ? I was only paying only 57 pound for a 12 months contract and since the contract ended I paid 147 the one month and it gone up to 157 in a matter of 2months. I also need to change package deals because I can't afford 157 pounds when the TV and the one box doesn't even work .. WiFi is fine and that what I like to keep95Views0likes8CommentsAccount login issues (ntlworld email)
I'm going round the bend here!!! I'm unable to login to my VM account despite numerous attempts. We have a number of ntlworld email accounts and as I was unable to login via our usual ntlworld address I chose one of the others. After a password reset and also providing a 3rd party email address I was able to login ONCE. Next time I tried it didn't recognise the email address I'd just used. I've gone through this process quite a few times in the past 2 days and I'm getting pretty annoyed with it now. Whenever I put my ntlworld email address and password in the boxes it states "Your email or password was incorrect. Please try again or go back to change your email." I was wanting to watch the footie via my laptop yesterday but I couldn't because the SkySports Virgin Media sign in wasn't recognising me. Can anything be done to reset this please?Solved32Views0likes2CommentsDEF01 error creating Account
Hello, I was sent an email to set up Virgin Media online but repeatedly getting DEF01 error. I can see others here have had the same but cant see any solution. Screensht below. I have tried clearing cookies and a differnt browser but no luck. Customer support seem unable to help and dirrected me here. Can anyone helo with this please?22KViews1like77Comments