Unable to link two VM accounts...
I have control of two Virgin Media accounts. The first has been my personal longstanding O2 account. The second is a Virgin Media landline, broadband, and TV account which I manage on behalf of my parents. Both accounts are registered to the same address; however, when trying to log in to the 'improved' virginmediao2.co.uk login system, I have not been able to link the two accounts... so, I now have two VM accounts. I am not able to telephone customer services for health reasons. Please can someone help me get in touch with a human being who can sort this for me? Thanks, Mathew
Not Prompted for Password
I am unable to access My Account on virginmedia.com. I enter my email address and after a short delay this is displayed: I never get an opportunity to enter my password. I have tried from multiple computers, multiple browsers and multiple ISPs (including Virgin) always with the same message above being displayed. My TV package includes SkySports and I am able to use my Virgin customer details to log into Sky Sports on the same computers that I am unable to access my account on the Virgin Media website. Customer support are blaming my configuration without giving any indication how I might resolve it, perhaps someone here can help?
Account problems in ex partner name.
Hi can anyone help me out or advise me on what best to do please? I having a number of issues and I have virgin media tv and broadband the account is in my ex partner name and details but it is installed at my home address he no longer lives with me at the same address the virgin media is installed at I want to change the account over into my name and email address and number so it goes into my details as I'm the one who paying the bills by my direct debit aswell. I don't no the account number or reference number we never had one and it in his email address and details or his password I don't know to login. I only know his full name and what his rememable password was . How can I keep my virgin media but change it all over into my details do I re-register for myself? Or do I just switch provider's ? I was only paying only 57 pound for a 12 months contract and since the contract ended I paid 147 the one month and it gone up to 157 in a matter of 2months. I also need to change package deals because I can't afford 157 pounds when the TV and the one box doesn't even work .. WiFi is fine and that what I like to keep
Unable to login to TV Control app
I have upgraded my phone today, and have been able to transfer set up access for almost all apps, including My Virgin Media and Virgin TV Go. However, every time I try to log in to TV Control, I get an error message. I am certain I am entering the correct username and password, as they are accepted both by the other two apps, and by the Virgin Media website. On occasion, I am asked to complete the captcha element. However, after this point, I always receive a screen titled 'Sign In Error', with the text 'General Error' and only the options to 'Try again' or 'Return to sign in'. I have tried clearing the app cache and user data, uninstalling and reinstalling multiple times, but with no improvement - the issue continues in the same fashion even when reinstalled. Looking in this forum, I note that many others seem to be experiencing the same or similar issues. Why is TV Control not working when the other two apps are with the same log in details, and how can this issue be resolved?Trouble logging in to Hub 4 / Macbook Air connection
Hi We're having two related issues which I think need posting together. I'd be grateful for any help please. 1. We're having issues with a new Macbook Air having an extremely slow connection when connected to our Virgin broadband. It has an excellent connection everywhere away from home. It connects fine to WiFi at home (through our Hub 4), but the internet is so slow that pages regularly time out. We have tried turning off the Macbook's firewall and various other network settings, and ensured there are no VPNs etc. 2. As part of troubleshooting, I want to connect to the Hub 4 and check if any settings are enabled which might be conflicting with the Macbook. When I log in via 192.168.0.1 it takes me to the sign in page. However, when I enter my password, it times out before loading the settings page. This happens whether I'm connecting via WiFi or through an ethernet cable, and whether it's through a phone, the Macbook or a different laptop. I know the password is correct: it is the default password for the Hub 4, and if I try any other password it tells me I've entered the wrong password. When I enter the correct password, it starts to load but simply times out with a blank white page. I've tried resetting the Hub 4 more than once using the reset button on the back, and also tried switching it off and leaving it unplugged for a while before restarting. The Hub 4's light is a solid white. The internet connection to other devices is usually fine, although we have been having some intermittent issues where the internet connection (but not the WiFi) drops for periods of time. Several of these should be logged on my account as I've run the online tests. Thanks for any help, and please let me know if you need further information. David
