Forum Discussion

florbgonzalez's avatar
florbgonzalez
Joining in
15 days ago

Cannot log in to VM Connect App

I want to log in to the app to manage my hub but I am stuck on a loop of errors. I also cannot connect to my account on a laptop. 

 

 

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8 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    15 days ago

    You can logon to the Hub admin console 192.168.0.1  and do all you need to from there if it is urgent.  The admin (settings) password should be printed on the bottom of the Hub.

    • florbgonzalez's avatar
      florbgonzalez
      Joining in
      15 days ago

      I am trying to disable Child Safe protection to access my VPN, I don't see this setting in the admin console unless I am missing something?

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        13 days ago

        Hi florbgonzalez 

        Thanks for posting and welcome to the community. Sorry to hear of this issue.

        To fix this, please go to our website - virg.in/myVM

        Click sign in on the top right.

        When signed in, go to account settings.

        Then online security.

        You can turn this setting off there :).