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bigmark's avatar
bigmark
On our wavelength
4 months ago
Solved

Can’t log into hub 5 after connecting orbi

I received a new hub 5 as upgrade and connected it using hub name and password in settings also changed to modem only. After that I want to change the hub name as there are a lot of virgin users in my area and wanted to use my own hub name. So I tried to get into the setting again with the 192.168.0.1 and all I get is “this site can’t be reached”.

Am I doing something wrong or is it because I have my Orbi RBR750 connected to the hub. The WiFi around the house works I just wanted back into the hub to make a change and can’t get in. Do I need to factory reset and start all over again ?

I appreciate any help 

  • Client62's avatar
    Client62
    4 months ago

    In Modem mode the Hub 5 menu is at 192.168.100.1  & when in Router mode at 192.168.0.1

    But in Modem mode the Hub 5 does not broadcast a Wi-Fi SSID name that you would need to change.

    Perhaps I have totally missed what you hope to do.

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  • Client62's avatar
    Client62
    Alessandro Volta
    4 months ago

    In Modem mode the Hub 5 menu is at 192.168.100.1  & when in Router mode at 192.168.0.1

    But in Modem mode the Hub 5 does not broadcast a Wi-Fi SSID name that you would need to change.

    Perhaps I have totally missed what you hope to do.

    • bigmark's avatar
      bigmark
      On our wavelength
      4 months ago

      Thank you so much I was wrecking my brain trying to sort it. Im dyslexic and do miss things sometimes. I really appreciate the help you’re a star 👏

  • Fraz56's avatar
    Fraz56
    On our wavelength
    2 months ago

    Can someone get in touch as I `cannot log into my new Hub 5. It was working fine but after I enter the password, it wont log me in.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Fraz56 

      Welcome to the Community Forums. 

      Sorry to hear you're having trouble accessing your Hub 5. 

      Are you able to elaborate on this further? You've posted on a thread regarding a third-party device, so we'll need further information from you so we can advise and support where possible. 

       

    • bigmark's avatar
      bigmark
      On our wavelength
      2 months ago

      Hi Fraz56 

      Did you try the solution to my query. It worked right away for me, if you’re using it as modem mode. 
      regards