Forum Discussion

bigmark's avatar
bigmark
On our wavelength
25 days ago

Can’t log into hub 5 after connecting orbi

I received a new hub 5 as upgrade and connected it using hub name and password in settings also changed to modem only. After that I want to change the hub name as there are a lot of virgin users in my area and wanted to use my own hub name. So I tried to get into the setting again with the 192.168.0.1 and all I get is “this site can’t be reached”.

Am I doing something wrong or is it because I have my Orbi RBR750 connected to the hub. The WiFi around the house works I just wanted back into the hub to make a change and can’t get in. Do I need to factory reset and start all over again ?

I appreciate any help 

  • In Modem mode the Hub 5 menu is at 192.168.100.1  & when in Router mode at 192.168.0.1

    But in Modem mode the Hub 5 does not broadcast a Wi-Fi SSID name that you would need to change.

    Perhaps I have totally missed what you hope to do.

  • Client62's avatar
    Client62
    Alessandro Volta

    In Modem mode the Hub 5 menu is at 192.168.100.1  & when in Router mode at 192.168.0.1

    But in Modem mode the Hub 5 does not broadcast a Wi-Fi SSID name that you would need to change.

    Perhaps I have totally missed what you hope to do.

    • bigmark's avatar
      bigmark
      On our wavelength

      Thank you so much I was wrecking my brain trying to sort it. Im dyslexic and do miss things sometimes. I really appreciate the help you’re a star 👏