Can’t seem to get the internet connection through the Orbi. Followed all steps, hub 5 in modem mode, but no internet connection through the Orbi app. Any ideas anyone? Thanks.
There are no settings to enter as VM use DHCP, as mentioned above.
Has the Orbi been used with another ISP previously?
Are you in a position to do a full reset?
Is the Orbi setup in DHCP mode for the WAN? Did you power off the Hub before connecting the Orbi? The Orbi should be on first and then after a few minutes power in the Hub.
Just to add to the above is the Orbi the only device plugged into the HUB via ethernet, AND the HUB has been rebooted since?
I can’t seem to access a settings to get the Orbi into DCHP mode, obviously missing something obvious? Confirm it’s the only item plugged into the hub via Ethernet and powered up after the Orbi.
It appears Auto DHCP is used by default:
Is the LED on the HUB green?
Which ethernet port are you using? Since your device doesn't have a 2.5Gbps ethernet port you could try one of the 1Gbps ports on the HUB (Don't forget to reboot the HUB again).
Using the normal port, not the 2.5. The link suggests I need to manually put ISP settings on, do you know where these can be found for VM? Hub was green.
There are no settings to enter as VM use DHCP, as mentioned above.
Has the Orbi been used with another ISP previously?
Are you in a position to do a full reset?
Ah, thanks. It was used previously around 4 years ago on a different hub. I did try resetting everything, but kept getting the same no connection to the internet.
